OUR GUARANTEES

30 Day money back guarantee.
Our policy at Diamonds Direct Crabtree is to provide each customer with a full 30 day money back guarantee (not a store credit) on the purchase of a diamond. This guarantee cannot be offered from a retailer who does not own the diamond they are selling. We want you to be excited with your purchase, not stuck with it.

Unbeatable lifetime upgrade.
At Diamonds Direct Crabtree we offer a lifetime diamond upgrade. If you want to trade in your purchase in the future, we’ll give you the full amount of your original purchase towards the purchase of a new diamond of greater value. We do not require you to double the amount of your purchase or your carat weight- like you do with most other places. If you buy a diamond today for $4000 and want to trade it in a year for a diamond that costs $4200, you’ll have to pay only $200.

Price protection guarantee.
If within 90 days of your purchase you find a lower price on the same quality diamond anywhere in the United States that is certified by the E.G.L. or G.I.A. Diamonds Direct Crabtree will match that price and give you 10% of the difference.

Added value guarantee.
Every diamond solitaire purchase at Diamonds Direct Crabtree includes: Free mounting…..(our presentation mounting). Free Sizing. Free appraisal for insurance purposes, Free maintenance inspections, Free cleaning and polishing.

Our service does not end when you walk out the door with your purchase! Diamonds Direct Crabtree delivers the highest levels of quality, value and personal service. Your total satisfaction is guaranteed!

Financing Options.
Diamonds Direct Crabtree offers no interest financing through Wells Fargo Financial. Ask your sales associate about the terms, conditions, and how to apply.